POSITION SUMMARY

The IT Operations Project Manager plays an important role in the organization by performing several activities related to the company's Information Technology Operations and Service Delivery functions. The position will primarily be responsible for managing the full life cycle of technology projects including changes to Enterprise Applications and initiatives that support IT Security, Network, and Systems Infrastructure. This position will also be responsible for managing improvement projects for IT Operations process and procedures.

Essential Functions

• Manage Projects under the IT Ops & Svcs Portfolio including Enterprise Applications, Information Security, Endpoint Engineering, and Network/Systems Operations
• Manage process improvement projects for IT Operations including documenting standard operating procedures, developing cross department procedures with corporate departments, and infrastructure change management standards
• Work with IT management and stakeholders to create IT Operations and Services project plans with clear dependencies, resources estimates and target deadlines
• Work with IT teams to refine IT Operations Change Management Process and Governance
• Execute project planning to meet department needs; document and communicate project statuses and risks accurately
• Collaborate with IT Operations leadership team on projects
• Facilitate Meetings that support the IT Operations and Services Portfolio Management and Controls
• Act as liaison for between IT Operations and project stakeholders in Software Development and Corporate departments
• Work with third parties to evaluate vendor contracts and facilitate onboarding contractors for projects
• Facilitate annual planning activities supporting Technology Products
• Develop backlog and roadmaps based on IT priorities and resource availability
• Work with IT Operations teams to transition from Project Close to Operational support
• Support IT Operations and Services Management team in building and maintaining a scalable IT support system
• Build relationships and work closely with IT Analysts, Support Technicians, System/Network Administrator, IT Management, and internal stakeholders to drive change and process improvement
• Plan and oversee the preparation and dissemination of project communications
• Roll out IT Operations Change Management Project Templates and Procedures
• Recommend technology strategies, policies, and procedures in line with industry standards
• Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies
• Perform other duties as assigned

Qualifications

• Bachelor's Degree in Computer Science, Information Technology or related field
• 7 years' experience as an IT professional
• 5+ years of Project Management experience with implementation in medium to large environments
• Solid IT experience - understanding of application development, infrastructure, operations and support knowledge
• Demonstrated skills with Project Management, Change Management and Release Management
• Excellent analytical, communication and interpersonal skills
• Able to clearly communicate technical concepts to both technical and non-technical audiences
• In depth knowledge of Microsoft Office, Sharepoint and Azure
• Understanding of system and network infrastructure
• Experience with Enterprise Applications, Systems/Network Administration, and Information Security
• Ability to schedule and communicate technical needs internally and externally

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.